Frequently Asked Questions (FAQs)

Glance Intuit Remote Support is an application provided by Intuit to assist users of QuickBooks and TurboTax. It enables an Intuit professional to open a secure connection to your computer, see your screen and navigate with you to provide troubleshooting or software installation assistance. With your approval the session only begins and you remain in control at all times. This means that technical problems can be solved within a very short period of time without any errors and stress as was the case with phone calls.

Glance Guest is the small software application you download when joining a support session with Intuit. It allows you to share your screen in case an Intuit representative needs to see your screen when you are using QuickBooks or TurboTax. It is a lightweight program that does not impact on the performance of the system and only acts during your session of support. When a session has concluded, Glance Guest automatically shuts down, protecting your privacy, and security of your system.

To attend a Glance Intuit session, you start by going to glance.intuit.com. Then, download the Glance Guest software and tabulate it with your computer. After installing, your Intuit support person will offer you a secure session key. The code entered in the Glance Guest window will connect. This procedure makes sure that only a legitimate user can get into the session protecting your information and also guaranteeing that the support team can access the QuickBooks or help with TurboTax problems in real time.

Initiating a session with Glance Intuit is straightforward. The first thing to do is to be connected with an agent of Intuit. The agent will have you download Glance Guest at glance.intuit.com and will give you a session key. When you fill this code into the software your authority is given to connect. The supporting agent can then look at your screen and take you through the steps of troubleshooting. You are in charge of the session and can stop it any time.

In order to download the Glance Intuit, open the official site using the browser http://glance.intuit.com. There is a button to download on the page. Click it and a small file will start to download named GlanceGuest.exe (windows) or GlanceGuest.pkg (Mac). When the file is prepared open it and follow the on screen instruction to install. Once the installation is completed, you can run the application whenever an Intuit support person would ask you to join a session to get help on QuickBooks or TurboTax.

Glance Intuit is intended to ease QuickBooks troubleshooting. Once you download and install Glance Guest you will then be requested by your support agent to type in a unique session code. Once connected, the agent can safely screen share your QuickBooks desktop and walk you through resolving an error or fixing a setup problem and learning features.

To receive Glance Intuit support, you should contact the customer care of Intuit QuickBooks or TurboTax. In case your problem can be significantly resolved through live screen-sharing, the agent will ask you to point your web browser to glance.intuit.com to be issued a secure session code. After you enter the code on your Glance Guest, the agent will be able to see what is on your screen and help you with personalized troubleshooting.

Glance Intuit is a remote assistance tool that was developed to assist customers of Intuit products such as QuickBooks and TurboTax. It is carried out over a secure session, with an Intuit support representative being able to view your screen and guide you on-screen in real time. In comparison to remote access tools, it does not allow having full control, just screen sharing, thus you stay in control of your gadget.

Glance.Intuit.com is absolutely secure. Encryption secures your information so that other parties can not eavesdrop on your screen sharing sessions using the software. Your screen will only be visible to an Intuit support agent after you enter the session key they give you. They cannot control your computer and you can terminate the process at any moment you want to. As the software is provided directly by Intuit there are no malware or spyware concerns and thus your TurboTax or QuickBooks data is not shared nor risked.

Yes, the same way it integrates with QuickBooks, it works well with TurboTax. In case there are some problems during the tax filing process an Intuit support service may require you to share your screen via Glance. This is so as to enable the agent to visualise where you are stagnating and help you through the corrections or subsequent moves. It helps to resolve the problems quicker and with fewer misunderstandings than verbal problem explanation, making the TurboTax troubleshooting more fluent and efficient to the users.

Integrations with products like QuickBooks and TurboTax offered by Intuit are available on Glance. The tool envisages assisting the Intuit customer and hence, it is embedded in the customer support procedure by integrating screen-sharing facilities. It is not a multipurpose remote tool, it is a specialized tool introduced in the ecosystem of Intuit. Such a seamless connection not only means that performance is safer and more reliable, it also means that support agents can be far more helpful since they can give assistance specific to being within your QuickBooks or TurboTax software.

You can use Glance with QuickBooks by downloading Glance Guest at glance.intuit.com as directed by support. When you have installed it, enter a unique code that you received with the help of your QuickBooks support agent. Once connected, the agent will be able to see your QuickBooks desktop and can guide you through fixes, including reconciliation of accounts, fixing errors, and the setup of features.

Removing Glance Guest is easy On Windows, open the Control Panel and on Programs and Features, find Glance Guest and uninstall it. On Mac, go to the Applications, select and drag Glance Guest to Trash. This totally removes the program out of your device. Glance Guest is not necessary when you are not in support sessions, so uninstall it after use, so that you keep your system clean and make sure that no unnecessary software is running in the background.